KJACCO

Shipping Policy

Fast, secure shipping from Canada to the U.S. and North America.

Last updated: January 2025

Processing Time

Orders are processed within 1–3 business days (excluding weekends/holidays).

Shipping Regions

We currently ship to the United States and select regions across North America.

USA

Timeframe: 5–9 business days

Carriers: USPS, UPS, FedEx

Tracking: Included with all orders

Canada

Timeframe: 3–7 business days

Carriers: Canada Post

Tracking: Included with all orders

Shipping Providers

We use trusted carriers including Canada Post, USPS, UPS, and FedEx to ensure reliable delivery.

Order Processing

Processing Timeline

Standard Orders

1-2 business days processing

  • • Order verification and payment processing
  • • Inventory allocation and picking
  • • Quality check and packaging

Custom/Bulk Orders

3-5 business days processing

  • • Custom order review and confirmation
  • • Special handling and preparation
  • • Additional quality assurance

Business Hours

Order Processing

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Shipping Cutoff

Orders placed before 2:00 PM (EST) on business days

will be processed the same day

Delivery Areas

Primary Zone

Whitby & Oshawa

  • • Same/next day delivery available
  • • Local delivery option
  • • No additional surcharges

Secondary Zone

Greater Toronto Area

  • • Standard shipping rates apply
  • • 2-5 business day delivery
  • • Express options available

Extended Zone

Rest of Ontario

  • • Standard shipping available
  • • 5-7 business day delivery
  • • Remote area fees may apply

Outside Ontario

We can arrange shipping to other Canadian provinces for specific products. Additional shipping costs and extended delivery times will apply. Please contact us for a custom shipping quote.

Tracking & Delivery

Order Tracking

1

Order Confirmation

Email confirmation with order details

2

Processing Update

Notification when order is being prepared

3

Shipping Notification

Tracking number and carrier information

4

Delivery Confirmation

Confirmation when package is delivered

Delivery Information

Successful Delivery

  • • Signature may be required
  • • Safe location delivery available
  • • Delivery confirmation sent
  • • Photo proof when applicable

Delivery Issues

  • • Multiple delivery attempts
  • • Hold at depot option
  • • Redelivery scheduling
  • • Customer notification

Special Circumstances

Weather Delays

Severe weather conditions may cause shipping delays. We will notify customers of any significant delays and provide updated delivery estimates.

Holiday Shipping

During holiday periods, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.

Address Changes

Shipping addresses cannot be changed once an order has been processed. Please ensure your address is correct before completing your order.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos. We will work with the carrier to resolve the issue and arrange replacement if necessary.

Shipping Support

If you have questions about shipping or need assistance with your order, please contact us:

KJ Accounting & Tax Services LLC

Phone: +1 (289) 991-0909

Email: shipping@kjaccounting.ca

Hours: Mon-Fri 9AM-6PM, Sat 10AM-4PM

Response Time: Within 24 hours